My current research is centered on Business-Driven IT Management (BDIM).

BDIM focuses on the impact of IT on business processes and business results and vice versa; besides the conventional IT metrics such as availability and response time, it looks at key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective, whether this be in an operational, tactical or strategic context.

Actually I am working on ITIL Change Management process improvement, using BDIM models to link the IT manager decision making with the business requirements. The idea is to improve IT change planning, prioritization, classification, etc. keeping in mind the business metrics and the business impact of the change.

• Business Driven IT Management
• IT Service Management
• ITIL
• Business Impact Managament

• Antao Moura
• Jacques Sauve